Home > Technical Support

Questions and Answers for Using Version 1.0

• What are some general tips for troubleshooting installation problems?
• How do I install to a Zip or Jaz drive?
• How do I use a Family File stored on a Zip or Jaz drive?
• Why is the Setup program stopping at 34%?
• During the Setup I receive a message about a problem reading, verifying, or opening \DIRFILES\XXXX.CTL.

• Which World Wide Web browsers are supported?
• Which Online Service Providers are supported?
• Nothing happens (or the wrong Web browser starts) when I press any Online features.
• Family Tree Detective only finds Microsoft Internet Explorer 4.0 during setup. Does it work with version 5.0?

• Printing to a File.
• Printing in Color.
• Printing with a Plotter.
• General Printing Solutions.
• Installing a Printer Driver.
• My Printout Looks Squished or Skips Pages.
• How do I Print "Banner" or "Continous Forms"?
• Why the Bracketed Numbers?

• Importing Multi-floppy GEDCOM Files.
• Importing a GEDCOM File.
• Exporting a file to GEDCOM.

• Driver Conflicts with ATI Video Cards.
• Display Problems.
• Obscured Images on Family Archive CDs.
• Cannot Launch Family Tree Detective: Missing MSVCRT.DLL.
• Box, Line, and Border Styles Divide Error.

• Why the Bracketed Numbers?
• Fixing Relationship Mistakes.
• Entering Facts.
• Family Trees.
• Emphasizing Relationships.
• Using Special Characters.
• Spouseless Relationships.
• Alternate Facts.
• Entering Dates Prior to 100 AD.
• Why Do Some Dates Display Two Years Instead of One?